Contact Thales eSecurity Support

Log a Support Request with Thales eSecurity

To log a support request with Thales eSecurity you can:

Access the Help Centre at where you can search the knowledgebase or log tickets

Or email us at

For General Enquiries

If your question is a general enquiry, not related to hardware or software, you can email our Customer Services team at:

Thales Vormetric Product Line Support

Technical Support (USA)

To contact a technical support engineer, call:
US Toll Free: (877) 267-3247

International Support
For technical support from outside the United States, call:
San Jose, CA: +1 (408) 837-4934
United Kingdom: +44 1538 542040
Hong Kong: +852 5808 4629
Australia: +61 2 8294 6794

Americas - Thales payShield, nShield or other product support

Thales eSecurity Inc.

900 South Pine Island Road, Suite 710
Plantation, Florida, 33324
+1 800-521-6261
+1 954-888-6277

Hours: Monday-Friday 9:00AM-9:00PM

Time Zone: Eastern Time (ET) UTC-5 hrs

Europe , Middle East, Africa - Thales payShield, nShield or other product support

Thales UK Ltd.

1 Station Square, Cambridge, CB1 2GA

+44 (0) 1223 723666
Hours: Monday-Friday 8:30AM-5:00PM

Time Zone: Greenwich Mean Time (GMT) UTC and British Summer Time (BST) UTC+1 hr

Asia and the Pacific - Thales payShield, nShield or other product support

Thales Transport & Security (Hong Kong) Ltd.

Units 4101, 41/F, 248 Queen's Road East, Wanchai, Hong Kong, PRC

Asia: +852 2132 99 66

Australia: +1 800 81 00 55

NZ/Pac Islands: +61 3 8630 4785

Hours: Asia: Monday-Friday 9:00AM-5:00PM,
Time Zone: Hong Kong Time (HKT) UTC+8 hrs
Australia/NZ/Pac Islands: Monday-Friday 8:00AM-5:00PM
Australian Eastern Standard Time (AEST) UTC+10 hrs

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