Contact Thales eSecurity Support

Log a Support Request with Thales eSecurity

To log a support request with Thales eSecurity you can:

Access the Help Centre at where you can search the knowledgebase or log tickets

Or email us at

For General Enquiries

If your question is a general enquiry, not related to hardware or software, you can email our Customer Services team at:

You can also contact us by telephone, using the following numbers:


Toll Free +1(844) 888-7333

San Jose +1(408) 837-4934

Plantation +1(954) 280-6020

Asia Pacific:

Hong Kong +852 3018-9388

Australia +61 3 9069-9871

Japan +81 50 3033-1113

Europe, Middle East and Africa:

UK +44 1234 675747

Phone support for customers with Premium Plus contracts is available 24/7.

Phone support for customers with Standard or Premium contracts is available Monday to Friday during business hours as follows:

Americas: 9 AM – 9 PM (PST)

APAC: 9 AM – 5 PM (HKT)

EMEA: 8:30 AM – 5:00 PM (UK Time)

PLEASE NOTE: Incoming and outgoing phone calls may be recorded for diagnostic, quality and training purposes.

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